Refund Policy — Belle Beauté
Our Commitment
At Belle Beauté, your satisfaction comes first. Every order is carefully prepared and shipped as quickly as possible. If something goes wrong, we’re here to help.
Estimated Delivery Times
| Destination | Estimated Time (calendar days) |
|---|---|
| France | 10 – 17 days |
| United Kingdom | 11 – 17 days |
| United States | 11 – 19 days |
| Canada | 11 – 17 days |
These timeframes include 2–3 days of processing before shipment. A tracking number will be sent to you once your order ships.
Covered Cases — Free Refund or Replacement
1. Damaged or Incorrect Product
If you receive a product that was damaged in transit or different from what you ordered, you may choose between a full refund or a free replacement.
Condition: The claim must be submitted within 5 days of the delivery date shown by the carrier, with a photo or video of the issue.
2. Lost Package
If your package is declared lost by the carrier (no tracking update for 30 days or more), we will offer a full refund or a free reshipment.
3. Package Marked “Delivered” but Not Received
If your tracking shows a delivery but you did not receive your package, we recommend contacting your local post office first. If the package cannot be located, contact us and we will review your claim.
Condition: Proof of refund or non-receipt attestation required.
No Return Shipment Required
We do not require you to return the product. If your claim is approved, you keep the item and we process your refund or send a replacement.
How to Submit a Claim
- Email us at contact@belle-beaute.com
- Include your order number
- Describe the issue
- Attach a photo or video (required for damaged or incorrect items)
Processing time: 2–5 business days after your claim is approved. Refunds are issued to the original payment method.
Cases Not Covered
- Incorrect or incomplete shipping address provided at checkout. We recommend contacting the carrier directly for a free redelivery attempt. If needed, we can arrange redelivery for $10 USD.
- Force majeure events: natural disasters, strikes, armed conflict, extreme weather, etc.
- Claims submitted more than 5 days after the delivery date for damaged or incorrect items.
- Change of mind after receiving a product that matches the order.
- Voltage compatibility — electrical appliances: Our electrical appliances (hair straighteners, hair dryers, curling irons, heated combs, etc.) operate between 100V and 240V depending on the model — please check the product specifications before purchasing. It is the customer’s responsibility to verify voltage compatibility with the electrical standards of their country before placing an order. No refund will be issued for voltage incompatibility if the appliance functions in accordance with its technical specifications.
- Products excluded for hygiene reasons: For hygiene reasons, the following items cannot be returned or refunded once opened, except in the case of a proven defect or error on our part: wigs, hair extensions, ponytail pieces, hair clips, satin sleep bonnets, headbands, and any item that has been in contact with hair or the scalp.
FAQ
Can I cancel my order?
Orders can only be cancelled within 24 hours of placement, before shipment.
My tracking hasn’t updated in several days — what should I do?
Delays vary by carrier. If no update appears after 15 days, please contact us.
How long before I receive my refund?
2–5 business days after approval. The time it appears on your account depends on your bank.
Contact
📧 contact@belle-beaute.com
🌐 belle-beaute.com
We respond to all inquiries within 24–48 hours (business days).
Last updated: August 2026